FileMakerRecovery Frequently Asked Questions
If you have a problem that is not covered by this FAQ, do not hesitate to contact our technical support team.
Can FileMakerRecovery recover my FileMaker Pro database(s)?
The effective way to find out if a FileMaker Pro database is recoverable is to try the demo version of FileMakerRecovery on it. Visit the Download Demo page to get a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Always backup your original corrupted FileMaker Pro database before proceeding with any recovery activity!
I have tried the demo. How do I decide whether to purchase the full version of FileMakerRecovery?
You can decide this by evaluating the results of demo recovery. Demo version recovers limited number of the FileMaker Pro database rows. The remaining rows will be blank. Full version will restore demo-limited rows as well.
Please, note that no additional records or tables will be recovered by commercial version of FileMakerRecovery if not present in demo output.
For more information see the FileMakerRecovery online help.
What is the difference between Standard License and Enterprise License?
The license type refers to the number of copies to be used simultaneously. Standard license is intended for small business and individual use. One license allows one installation of FileMakerRecovery and servicing an internal domain up to 50 computers. Primary user of the computer where the FileMakerRecovery is installed may have another copy on their portable computer for exclusive usage.
Enterprise license gives the right to install two copies of FileMakerRecovery and servicing an internal domain of 250 computers total.
Both types of license do not have any limitations on the number, size and authorship of the FileMaker Pro databases to be recovered.
Please, note that to use FileMakerRecovery in data recovery service you have to obtain the annually renewed Franchise license!
See License Information page for full disclosure and assistance.
Why are recovered .DBF files smaller than original FileMaker Pro databases?
This is normal. The damaged parts of your FileMaker Pro database will convert to zero size on output. The other common reason of file size decrease is when some of features of the original FileMaker Pro database are not supported and therefore absent from the recovered .DBF file.
Demo-recovered .DBF file is smaller because it mostly consists of demo placeholders than actual data from the original FileMaker Pro database.
I'm getting an Internal Program Error while using FileMakerRecovery. What can be done?
Please, run FileMakerRecovery in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching the program.
I'm getting an error message that there's not enough free space. Is there a workaround for this?
Yes, if there is other drive with free space available (2-3 times of the original FileMaker Pro database size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where FileMakerRecovery should store its temporary files. Use the method shown above to add/edit environment variable.
Is there any way to run FileMakerRecovery from command line (through Windows Start -> Run menu)?
Yes, you can easily run FileMakerRecovery from command line and use it in your batch sceneries. The format for this call is:
fmr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please, note that the directory for recovered file(s) should be created before starting the recovery!
Command line mode supports patterns ‘*’ (replaces group of symbols) and ‘?’ (replaces one symbol).
After successful recovery of the original FileMaker Pro database a new .DBF file is created. What is the procedure for transferring data from this temporary file to a FileMaker Pro database?
You should simply import data from the resulting file in .DBF format into a new FileMaker Pro database.
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