UpgradeSupport
service plans provide OfficeRecovery customers with product updates and advanced support.
Use
the tables below to select and order a proper UpgradeSupport package
for your product(s).
| UpgradeSupport
Levels |
Price |
|
1-Year*
UpgradeSupport Professional
Qualified Products**: All
Requests to Advanced Customer Support***: 6
|
$215.00 |
Order |
6-Month
UpgradeSupport Advanced
Qualified Products: All, except OfficeRecovery Enterprise
Requests to Advanced Customer Support: 3
|
$110.00 |
Order |
3-Month
UpgradeSupport Basic
Qualified Products: Standalone, OfficeRecovery Basic
Requests to Advanced Customer Support: 1
|
$59.00 |
Order |
Period
of UpgradeSupport Service
The period of
service is indicated in the title of each UpgradeSupport plan. During
this period from UpgradeSupport purchase customers receive free
updates for qualified products and may apply for Advanced Customer
Support.
Note: if no
product updates will be released during the service period, the
UpgradeSupport plan will be extended until first product update will
be available. This extension is free of charge.
Qualified
Products
Your
UpgradeSupport plan must match the OfficeRecovery product(s) you own
licenses for. Use the table below for reference.
| Product |
Matching
UpgradeSupport Plans |
| OfficeRecovery
Enterprise |
1-Year
UpgradeSupport Professional |
OfficeRecovery
Premium
OfficeRecovery Professional
OfficeRecovery Standard
MailRecovery Professional
MailRecovery Standard
MailRecovery Basic
|
1-Year
UpgradeSupport Professional,
6-Month UpgradeSupport Advanced |
OfficeRecovery Basic
CalcRecovery
DBFRecovery
FileMakerRecovery
InterbaseRecovery
LotusNotesRecovery
MediaHeal for CD and DVD
MediaHeal for Diskettes
MediaHeal for Flash
MediaHeal for Hard Drives
MediaHeal for Removable Disks
MySQLRecovery
OracleRecovery
ParadoxRecovery
PDFRecovery
PhotoshopRecovery
PixRecovery
Recovery for Access
Recovery for Backup
Recovery for BizTalk
Recovery for Excel
Recovery for Exchange
Recovery for ExchangeServer
Recovery for Money
Recovery for OneNote
Recovery for Outlook
Recovery for Outlook Express
Recovery for PowerPoint
Recovery for Project
Recovery for Project Server
Recovery for Publisher
Recovery for SQL Server
Recovery for Word
Recovery for Works Database
Recovery for Works Spreadsheet
Recovery for Works Word
RegistryRecovery
RiteRecovery
SybaseRecovery
WordPerfectRecovery
WriterRecovery
ZipRecovery
|
1-Year
UpgradeSupport Professional,
6-Month UpgradeSupport Advanced
3-Month UpgradeSupport Basic |
Advanced
Customer Support
Although no
effort is spared to make OfficeRecovery software as efficient as
possible, there are cases requiring creative human approach to data
recovery. UpgradeSupport subscribers are entitled to an advanced data
recovery service performed on-site by OfficeRecovery engineers.
Advanced
Customer Support is performed on case by case basis, with a limited
number of requests available for each UpgradeSupport license
purchased. The number of available Advanced Customer Support requests
are:
- 1 for
3-Month UpgradeSupport Basic
- 3 for
6-Month UpgradeSupport Advanced
- 6 for 1-Year
UpgradeSupport Professional
Disclaimer:
Advanced Customer Support does not guarantee recoverability of any
particular corrupted file. It guarantees the case will be reviewed by
a qualified data recovery specialist and the results of review and, if
possible, recovery will be provided to the customer.
|
